Salon Policies · Los Altos, CA Salon policies.
Clear, fair, and the same for everyone: cancellations, returns, re-dos, and late arrivals.
The short version
Pursuit Salon requires 48 hours notice to cancel or change an appointment (50% fee under 48 hours; 100% under 24 hours or no-show), offers full refunds on unused product within 14 days, and provides free re-dos with the same stylist within 14 days of your service.
Cancellation & no-show policy
Each client's appointment is very important to us. We want to give your service the time and attention you deserve. As a result, we respectfully request at least 48 hours notice if you need to cancel or make changes to your appointment time.
Failing to give 48-hour notice will result in a 50% charge for the scheduled service. A 24-hour notice or less and/or a no-show will be charged 100% of their service amount.
Bookings made within the 24 hour period must cancel within 4 hours of appointment time or will result in a 50% charge of their service amount.
Please email us at info@pursuitsalon.com or give us a call to change or cancel your appointment.
Return policy
We are happy to return any unused product for a full refund within 14 days. Used products may be exchanged.
Re-do policy
For any clients unsatisfied with their service, you can book a re-do with the same stylist/colorist within 14 days of service at no charge.
Late policy
If a client is 15 minutes or more late, they may have to reschedule depending on the colorist/stylist's availability. Thank you for your cooperation and understanding. We look forward to seeing you in the salon again soon.
Questions about a policy? Email info@pursuitsalon.com or call 650.948.4519.
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